Help

Submitting your Review Essay
Forgotten Password
Email Address
Change Password and Contact Details
Login Problems
Contracts
Can't open a file
Microsoft Word 2007 - Compatibility Issues
No Emails Received
Technical Support
Removing Author Metadata from Word Documents

Submitting your Review Essay

Please refer to the details in the Author Information section.

Forgotten Password

Click here to request your password.

Email Address

This site uses automated emails to notify authors and editors about progress with submissions. It's therefore essential that you ensure we have your current email address. To update your email address please login (with your original email address and password) and go to the Update your Details section.

Change Password and Contact Details

To change your password or any of your contact details please login (with your email address and password) and go to the Update your Details section.

Login Problems

Do you receive an error message when you attempt to login? If YES, read the paragraph below, if NO read the subsequent paragraph. Please note that only first authors have access to the website.

YES
If you receive an error message of "Invalid username and password. Please try again" it's likely that you have mis-spelled either your email address or password. If you've already had confirmation of your password sent to you by email please try copying and pasting the password from the email.

NO
If you login but receive no error message and the text boxes in the login bar (email address and password) remain blank, it is likely that your browser's settings don't allow you to accept "cookies".
If you're using Internet Explorer 6 you should be able to change this within the Tools->Internet Options->Privacy section (IE5 users will find this in the Security section) by changing your security settings to e.g. Medium (or set it temporarily to "Accept All Cookies" within the "Advanced" menu), alternatively you can add the site (www.isacompss.com) as a trusted site.
If you're using Firefox please go to Tools->Options->Privacy and ensure that "Accept Cookies from All Sites" is checked or ensure that www.isacompss.com is defined as an exception where cookies are accepted.

Contracts

Please refer to the details in the Contracts section.

Can't open a file

There are a few reasons why you may not be able to open a file that another user has uploaded to the site. Most users will be creating Word documents (.doc) or documents that are compatible to open with Word such as Word Perfect (.wpd) or Rich Text Files (.rtf). If you can't open a file, first determine the file extension - which is usually the 3 (or 4) letters after a "." at the end of the filename (e.g. ".doc" is the file extension for Word documents), then try one of the following:

.docx - These are Word 2007 documents which are not necessarily compatible with older versions of Word - see Microsoft Word 2007 - Compatibility Issues" below for more details.
file extension missing - Please contact Technical Support who will add a file extension so the file can be downloaded.
other extension - Please contact Technical Support who will convert the problem file to a more common file type.

Microsoft Word 2007 - Compatibility Issues

Some authors or editors may be using Word 2007. The documents this version of Word creates by default (.docx files rather than .doc) are not compatible with older versions of Word. Rather than upgrade your version of Word, a free Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 is available which will allow you to open, edit, and save files using the new Word, Excel, and PowerPoint 2007 file formats.

No Emails Received

If you are an author for an entry and have not received the introductory email containing your username and password, OR an email about a contract, or confirmation when either you or an editor upload new versions of your entry it may be because:

your mailbox may have been full when the email was sent.
you have a spam filter in place - please check to see if any emails from [email protected] have been moved into your spam folder.
your institution uses antispam software which requires the sender of an email to confirm they are a "real person" before allowing the message to be passed through to the intended recipient - please arrange for [email protected] to be added to your authorised email list.
the email address we have for you is incorrect - please follow the "forgotten password" link (available from the login bar when you are not logged in) and submit your correct email address.
- If you receive an error message then your email address is not in the system correctly - contact Technical Support to change it.
- If you receive on-screen confirmation that your password has been sent to you by email, then your email address is in the system. But, if you don't receive the email confirmation itself you could have a problem with antispam software - see above.

If you have corrected your email address or resolved the antispam problem please contact Technical Support to regenerate the introductory or contract emails if required.

Removing Author MetaData from Word Documents

For the first draft review, authors should remove any identifying information from their documents. Word documents store author metadata based on a user's name or network login. Authors should remove any potentially identity-revealing metadata, in addition to removing author names from the body text, before submitting a first draft:

Word 2007

To clear summary information from an existing Word 2003 document follow these steps:

Open the document.
From the Office menu button, select Prepare then Properties.
On the Summary tab, delete the Author, Manager, Company, and any other information that you do not want to distribute.
On the Custom tab, delete any properties that contain information that you do not want to distribute.
Click OK.
Save and close.

After you complete these steps, the document will not contain summary properties. For information on using Word's document inspector for removing metadata please refer to: http://office.microsoft.com/en-us/help/HA100375931033.aspx

Word 2003